BARON COMFORT PACK
Delivery, returns & your 90-day road test.
What arrives, and when
Your pack includes the seat, back and neck cushions, stretch band, routine guide and two USB cables. UK delivery is free and takes no more than 7 days.
Your selected back + neck cover set is a free pre-order. It ships separately in late November 2026. Choose the decorative cover style you prefer.
Try it in your cab for 90 days
You have 90 days after delivery to request a return of your Baron Comfort Pack, including after fitting and using it in your cab. The 90-day road test also applies to the advertised comfort-pack offer.
How to arrange a return
Contact baron.labz@gmail.com with your order number before sending the pack back. We cover return postage and send a return label and instructions. Your return is sent to 10 rue Félix Trutat, 21000 Dijon, France.
Keep your order confirmation or proof of purchase. Please wait for the return instructions before posting the parcel.
Your refund
We will notify you after receiving and inspecting the return. Once approved, your refund is sent to your original payment method within 10 working days. Your bank or card provider may need additional processing time.
Return conditions for other products
Baron Comfort Pack: 90-day road test
For the Baron Comfort Pack, you have 90 days after delivery to request a return, including after trying and using the pack in your cab. Contact baron.labz@gmail.com to arrange the return. For this product, this guarantee replaces the 30-day deadline and unused-condition requirement stated below. The other return procedures below continue to apply.
Other products and return procedures
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at baron.labz@gmail.com. Returns must be sent to the following address: 10 rue Félix Trutat, 21000 Dijon, France.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any questions about returns at baron.labz@gmail.com.
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess the problem and put it right.
Exceptions and non-returnable items
Certain types of items cannot be returned, such as perishable goods (including food, flowers or plants), custom products (such as special orders or personalised items) and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the goods are being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 working days. Please remember that it can take some time for your bank or credit card company to process and display the refund.
If more than 15 working days have passed since we approved your return, please contact us at baron.labz@gmail.com.